FAQ

Do you offer a Refund?

Unfortunately not, as all our play dough is made to order you especially for you. 

What if my package gets damaged in transit?

Unfortunately we are not responsible for damaged cause in transit, once it has been dispatched it’s in the hands of a third party, what happens is beyond our control. If this does happen we suggest you contact the courier service we have used, either Australia Post or Sendle they have a claims department on their website.

Incorrect size of Aprons.

We strongly suggest you measure the child before you select your size. No returns or exchanges will be made without prior arrangement. Shipping will be changed. 

Return to Sender.

If for some reason your parcel gets sent back to us it is NOT our responsibility to send it back to you, nor does it warrant you for a refund. We will notify you with details for your package and you sent an invoice for shipping it again. 

What is Dough My Dear Play Dough made of?

Dough My Dear Play Dough is a play dough made of Premium Baking ingredients with a wide array of colours and scents that provides the perfect avenue for people to explore with all of their senses.

We go to great lengths to make sure our kitchen and environment is nut free however we do use third party ingredients and we can not be held accountable for ingredients found in these products.

What Happens if someone eats the Play Dough?

Dough My Dear Play Dough is made from food-grade edible ingredients. Whilst not meant to be eaten, if some is consumed it's not harmful.

Play Dough is still regarded as a toy, the importance of adult supervision is paramount!!

How long does it Last?

Dough My Dear will last 6-12 months provided it's played with regularly and properly stored in the jars provided, however if you do find the lid has been left open overnight or left out of the jar- try adding a few drops of house hold oil and knead until it comes back to life. 

How to store your Play Dough

Your play dough is best kept in the glass jar provided- if by any chance your jar brakes a reusable lunch bag can do the trick. 

Where to keep your Play Dough

A cool dry place, preferably in a cupboard or wardrobe where the temperature doesn't fluctuate too much.  

How did we determine shipping costs?

Shipping is based on the total weight of your order. 

Do we ship overseas?

Yes we sure do! If you're having trouble checking-out let us know and we'll be happy to help you out.

How much play dough is in each jar?

Our Petite jar contains 110g of play dough and our Medium jar contains 190g of play dough.

 What is your turnaround time?

Our Play dough is made to order, because of this please allow 3-5 business days + shipping time.